Refund policy

We have a no-return, no-refund policy. Welloura Wellness Bites are consumable nutritional products supplied in sealed, tamper-evident tins. Once an order has been dispatched, we are unable to accept returns or issue refunds.

This means that orders cannot be returned, exchanged or refunded on grounds such as change of mind, incorrect selection of product, variant or flavour, dislike of taste or texture, ordering the wrong quantity, or a product not producing an expected personal outcome.

Once a tin has left our facility, we have no way to verify how it has been stored, handled or transported. For food-safety reasons it can never be resold or returned to inventory. This is a safety requirement, not a commercial preference.

Before dispatch. If you need to cancel or amend an order, email us at care@welloura.in with your order number as soon as possible. We will do our best to action the request, but we can only cancel or amend an order that has not yet been packed and handed to our courier partner. Once a shipment is generated, the order cannot be cancelled.

You can always contact us with any question about this policy at care@welloura.in.

Damages and issues

Please inspect your order on delivery. If your item arrives damaged, tampered with, leaking, past its best-before date, or if you have received the wrong product, contact us immediately so that we can evaluate the issue and make it right.

Email care@welloura.in within 48 hours of delivery with the following:

  • Your order number

  • The batch number and best-before date printed on the tin

  • Clear photographs of the outer shipping packaging, the tin, and the seal

  • A short description of the issue

Where we ship an incorrect item, we may ask you to keep the product sealed and unused so that a reverse pickup can be arranged at our cost. Do not open or consume a product you intend to raise a claim on.

Where a claim is verified, our standard remedy is a free replacement of the affected item. A refund will be issued only where a replacement of the same product is not available.

Exceptions / non-returnable items

Nutraceutical Wellness Bites are perishable, ingestible personal-care goods and are non-returnable by default. In addition, the following are not eligible for return, replacement or refund under any circumstances:

  • Tins that have been opened, unsealed, partially consumed or otherwise used

  • Products that have been stored outside the conditions printed on the pack, or exposed to heat, moisture or direct sunlight

  • Products damaged after delivery through mishandling, or repacked in non-original packaging

  • Free items, samples, gifts-with-purchase, combo add-ons and promotional units

  • Gift cards and discounted or clearance items

  • Products purchased from any seller or marketplace not authorised in writing by Welloura Nutrition

  • Claims raised more than 48 hours after delivery

  • Orders refused at the door, or returned to us because of an incorrect or incomplete address supplied at checkout, or repeated failed delivery attempts. In these cases the shipping and return-freight cost is not recoverable.

If you have a question or concern about a specific item, please get in touch before placing your order.

Exchanges

We do not offer exchanges. Because every tin is sealed at the point of manufacture, we cannot swap one product, variant or flavour for another after dispatch.

Please review your selection carefully before completing checkout, and check the recommended age group and daily serving printed on each product page. Where a damage or wrong-item claim is approved under "Damages and issues" above, we will send a replacement of the same product rather than an exchange for a different one.

Orders placed outside India

Welloura Nutrition currently sells and ships within India only, and this policy is written for orders placed and delivered in India. We do not accept international orders through welloura.in.

If we begin shipping to other territories in future, any statutory cancellation or cooling-off rights that apply in the destination country — such as the 14-day cooling-off period applicable to consumer sales in the European Union — will apply where the law requires it, and this policy will be updated accordingly.

Purchases made on marketplaces

Orders placed on Amazon India, Blinkit or any other marketplace where Welloura products are listed are governed by that platform’s own return, replacement and refund policy, and any claim must be raised through that platform. This policy applies to orders placed directly on welloura.in.

Refunds

As we operate a no-refund policy, refunds are not issued for change of mind or for any reason other than a verified claim under "Damages and issues" above.

Where a refund is approved in those limited circumstances, we will notify you by email once your claim has been assessed and let you know whether the refund was approved or not. If approved, prepaid orders are refunded automatically to the original payment method within 7 to 10 business days. Please remember that it can take additional time for your bank or card issuer to process and post the refund. Cash-on-delivery orders are refunded by bank transfer to an account you nominate in writing.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at care@welloura.in.