Shipping policy
This shipping policy explains how we process, pack and deliver orders placed on welloura.in. It forms part of our Terms of Service and should be read alongside our Return & Refund Policy.
Where We Ship
We currently ship within India only. We do not accept or fulfil international orders through welloura.in.
Most Indian pin codes are serviceable through our courier partners. A small number of remote, restricted or non-serviceable locations may not be covered. If your pin code cannot be serviced, you will be notified at checkout or, where this is identified after the order is placed, we will contact you and refund the order in full.
We deliver to residential and office addresses. We are not able to deliver to PO boxes, and we do not ship to addresses where courier access is restricted.
Order Processing and Dispatch
Orders are processed Monday to Saturday, excluding public holidays. Orders placed on a Sunday or a public holiday are processed on the next working day.
Once your payment is confirmed, we aim to pack and dispatch your order within [1–2] business days. During sale periods, festive weeks or unusually high demand, dispatch may take slightly longer, and we will tell you if that is the case.
You will receive an order confirmation by email or SMS when your order is placed, and a dispatch confirmation with tracking details once the parcel is handed to our courier partner. If you have not received a dispatch confirmation within [3] business days, please contact us at care@welloura.in.
Where an order contains multiple items, we may ship them in more than one parcel and on different dates at no extra cost to you.
Shipping Charges
Shipping charges, where applicable, are calculated at checkout and shown separately before you confirm and pay. All charges are in Indian Rupees and inclusive of applicable taxes.
|
Order value |
Shipping charge |
|---|---|
|
Orders of [₹ XXX] and above |
Free shipping |
|
Orders below [₹ XXX] |
Flat [₹ XX] per order |
|
Cash on Delivery orders |
Additional handling fee of [₹ XX] per order |
|
Remote or special-zone pin codes |
Additional charge may apply and will be shown at checkout |
Free-shipping thresholds are calculated on the order value after any discount is applied and before shipping charges are added.
Estimated Delivery Timelines
Delivery timelines below are estimates from the date of dispatch, not from the date the order is placed, and are not guaranteed.
|
Destination |
Estimated delivery after dispatch |
|---|---|
|
Vadodara and Gujarat |
1–3 business days |
|
Metro cities (Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad) |
2–4 business days |
|
Other cities and towns across India |
4–7 business days |
|
North-Eastern states, Jammu & Kashmir, Ladakh, Andaman & Nicobar, Lakshadweep and other remote locations |
7–10 business days |
Business days exclude Sundays and public holidays. Timelines may extend during festivals, elections, regional bandhs, extreme weather or other conditions affecting courier networks.
Tracking Your Order
Once your order is dispatched, we will send you the courier name and tracking number (AWB) by email, SMS or WhatsApp. Tracking information may take up to 24 hours to become active on the courier’s website after dispatch.
If your tracking shows no movement for more than [3] consecutive business days, please write to us at care@welloura.in with your order number and we will follow up with the courier on your behalf.
Delivery Address and Failed Deliveries
Please check your delivery address, pin code and phone number carefully before confirming your order. We dispatch to the address exactly as entered at checkout, and we cannot change a delivery address once a shipment has been generated.
Our courier partners will normally attempt delivery up to three times. Please ensure that someone is available to receive the parcel and that the phone number you provide is reachable, as couriers usually call before delivery.
If a parcel is returned to us because the address was incorrect or incomplete, because the recipient was unreachable, or because delivery was refused, we will contact you. You may choose to have the order reshipped, in which case shipping charges for the second attempt are payable by you. Where a refund is issued in these circumstances, the original shipping charge and the return-freight cost are not refundable.
Risk in the goods passes to you when the parcel is delivered to the address you provided.
Cash on Delivery
Cash on Delivery (COD) is available on select pin codes and up to an order value of [₹ XXXX]. Availability is confirmed at checkout. A COD handling fee may apply, as set out above.
Please keep the exact amount ready at the time of delivery. Repeated refusal of COD orders may result in COD being disabled for your account or address, and we may require prepayment on future orders.
Product Condition in Transit
Wellness Bites are pectin-based gummies. In hot or humid conditions they may soften, stick together or change shape slightly during transit. This is normal for the format and does not affect safety or nutritional value.
If your Wellness Bites arrive soft or stuck together, place the sealed tin in a refrigerator for 20 to 30 minutes and the gummies will firm up and separate. Store the product away from direct sunlight and heat, and follow the storage instructions printed on the pack.
During the peak Indian summer we take additional care in packing and choose faster shipping routes where available. Softening caused by ambient temperature is not treated as a damaged or defective product. A tin that arrives with a broken seal, visible mould, an off odour, leakage, or past its best-before date is a different matter and is covered below.
Damaged, Missing or Incorrect Items
Please inspect your parcel on delivery. If your order arrives damaged, tampered with, with a broken seal, past its best-before date, incomplete, or containing the wrong product, contact us at care@welloura.in within 48 hours of delivery with your order number, the batch number printed on the tin, and clear photographs of the outer packaging, the tin and the seal.
We recommend taking a short unboxing video where the outer packaging appears visibly damaged, as this helps us settle courier claims faster. Do not open or consume a product you intend to raise a claim on. Full details of what we cover and the remedies available are set out in our Return & Refund Policy.
Delays Outside Our Control
We are not liable for delays or failures in delivery caused by events beyond our reasonable control, including courier network disruption, weather, natural disaster, strikes, civil unrest, epidemics, regulatory checks, or any act or restriction of a government authority. Where such an event occurs, we will keep you informed and work with our courier partners to deliver your order as soon as it is practical to do so.
Orders Placed on Marketplaces
Orders placed on Amazon India, Blinkit or any other platform where Welloura products are listed are shipped and serviced under that platform’s own shipping and delivery policy, and any query must be raised through that platform. This Shipping Policy applies only to orders placed directly on welloura.in.
Invoices and Documentation
A GST invoice is included with every order and is also sent to your registered email address. Welloura products are manufactured in India under FSSAI Central Licence No. 10726997000054. Country of origin: India.
Contact and Grievance Redressal
For any question about shipping, tracking or delivery, please contact us:
Email: care@welloura.in | Phone: +91 97270 05533
Address: C/302, The Palace Green Life, B/h Safalya Parklane, Nr. Vicenza Exotica, New Alkapuri, Gotri, Vadodara, Gujarat – 390021, India
If you are not satisfied with our response, you may escalate the matter to our Grievance Officer, [INSERT NAME], at care@welloura.in. We will acknowledge your grievance within 48 hours and resolve it within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.